Shipping and returns
Collars.dog Shipping Policy
At Collars.dog, we are dedicated to providing high-quality service and ensuring our customers are fully satisfied with every purchase.
We are pleased to offer reliable shipping on all orders. Our team and partners work hard to ensure your items are delivered quickly and securely. Please keep in mind that public holidays may affect shipping schedules.
When you receive shipping information about your order it will likely be from one of our fulfilment partners. There may also be multiple fulfilment partners, and thus multiple shipping status emails for a single order.
1. Shipping Timeline
Orders are typically processed and dispatched within 1–3 business days. Once shipped, delivery may take an additional 8–14 business days, depending on your location. During times of unusually high order volume, shipments may take a little longer.
2. Address Accuracy
Customers are responsible for providing the correct shipping details at checkout. Because we process orders quickly, there is only a brief window to correct mistakes. If you believe you’ve entered the wrong address, please reach out to us immediately.
3. Undeliverable Packages
Orders returned due to an incorrect or incomplete address may be subject to a restocking fee, determined at our discretion.
4. Lost or Stolen Deliveries
If tracking information confirms that your order was delivered but you did not receive it, we recommend reporting the issue to local authorities and contacting us at Contact Us.
5. Returns
Collars.dog accepts returns within 14 days of delivery. Items must be unused, unopened, and in their original condition.
6. Out-of-Stock Items
If an item in your order is out of stock, we will wait until all items are available before shipping. You will be notified if this affects your order.
7. Agreement
By using our website and placing an order, you acknowledge and agree to the terms outlined in this Shipping Policy.
8. Contact Us
If you have any questions or concerns, please reach out:
Contact Us
